Printer and paper problems
Shifted text, wrong size, jams and lost data: find your symptom and the fix.
Most printing problems come from a handful of causes: scaling, paper feed and margins. Find your symptom below. Always test on plain paper first, and use the test sheet to see exactly what is happening.
Text is in the wrong place
Everything is shifted by the same amount
That is the printer, not the template. Print the test sheet, measure the gap between a red cross and where the text should start, and enter it in Printer Settings using the Horizontal and Vertical buttons (0.5 mm per click). Save it as a profile for that printer.
Only one or two fields are off
Open Calibrate, drag those fields into place and press Save Template.
Everything is too small, too large or drifts across the page
The browser is scaling the page. In the print window set the scale to 100% / Actual size, not "Fit to page". Check that the 100 mm bar on the test sheet measures exactly 100 mm.
Text is cut off at an edge
Most printers cannot print right to the paper edge. In Printer Settings, change Cheque position on A4 page (top, centre or bottom edge), or move the field inwards in Calibrate.
Paper and feeding
The cheque jams or gets stuck
A cheque is a small, stiff leaf. Use the printer's manual or bypass slot if it has one, feed it straight, and try a test on a cut piece of paper the same size first. Large photocopiers and A3 machines are not recommended. In our own test, a cheque got stuck inside the rollers of a big copier.
The cheque goes in crooked
Adjust the paper guides to the cheque width. Try the other Feed orientation (landscape or portrait) and the other paper source in Printer Settings, then re-run the test sheet.
Printing differs between two printers
That is normal. Save a separate profile for each printer and choose the right one before printing.
The app
The print window does not open
Use Chrome or Edge, and check that the browser is not blocking printing. The app will say The print dialog could not be opened if the browser refuses.
The amount in words does not fit
The app warns you before printing when the words are too long for the line. Widen the field in Calibrate, reduce the font size, or edit the words (they are your responsibility once edited, so check carefully).
My templates or history disappeared
Data is stored in your browser. It is lost if you clear browser data, switch browser or open the file from a different location. Restore from your latest backup: Backup / Restore → choose the file. This is why regular backups matter.
The app says storage is nearly full
Browsers allow about 5 MB per site. Scanned cheque images take the most space. Download a backup, then remove scans you no longer need (Calibrate → Remove scan from this template).
It says this looks like a duplicate
You already printed the same amount, payee and date within 24 hours. Press Cancel if it was a mistake, or OK if you really need another copy.
Still stuck?
Email cheq@cheqprinter.com and tell us which printer you use and what you see. We will do our best to help.
Always test before using real cheque leaves
Print on plain paper first and hold it against a real cheque. Banks set their own rules on printed cheques, so confirm with your bank. CheQPrinter is not affiliated with any bank.